eCommerce Services

Outsourced Customer Support for eCommerce & Shopify

Your Expert Customer Care Team

Providing excellent customer support is critical to the success of your ecommerce store. But, providing a high level of customer care can be time and resource-intensive. At Graven Austin Drake we understand the customer support challenges you are facing. From scaling support during busy seasons to recruiting and training new employees, customer service can become a drag on your bottom line.

The solution? Partner with Graven Austin Drake to provide outsourced customer care for your ecommerce or Shopify store. We have skilled support agents with the expertise to seamlessly integrate with your team. We provide ongoing customer support without the hassle of maintaining your own internal Customer Support department.

In particular, we have extensive experience providing customer support services to ecommerce companies using Shopify and help desk applications. Schedule a call to learn more about partnering with us and watch a customer success story.


Live & AI-enabled Chat


SMS Text




Interactive Voice Response (IVR)


Customer Care


Sales Retention


Order Taking


Help Desk

Shopify Logo

Outsource Your Shopify Customer Service

At GAD, we collaborate with online retailers who operate on Shopify, one of the leading ecommerce platforms in the industry. We are well-versed in the intricacies of Shopify’s ecosystem and can seamlessly integrate our customer support solutions into your existing setup.

We’ve mastered many of the most popular help desk applications in the Shopify ecosystem that optimize support workflows and enhance customer satisfaction.

Outsource Your Shopify Customer Support to Agents Who Care


Exceptional Customer Experience

Our well-trained agents possess the skills and knowledge needed to handle customer inquiries with professionalism and empathy, nurturing positive interactions that boost customer loyalty.

24/7 Availability

We offer around-the-clock support, ensuring that your customers receive prompt assistance at any time, thus enhancing their satisfaction and overall experience. 


Seamless Integration

Thanks to our extensive experience with Shopify, we can seamlessly integrate into your existing systems, allowing for a hassle-free onboarding process.


Scalable Solutions

As your business expands, our flexible support solutions can readily adapt to accommodate increased demand while maintaining service excellence. 

Client Success Story

In 2022 our organization branched from our previous partner and started to develop our own platforms and build our own product distribution. Through that, we had to transition our warehouse from a previous smaller entity to a much larger 3pl provider that would help us support our growing e-commerce business.

It was an extremely difficult time for six or eight months of transition. Jason and his team were instrumental in helping us get to a place where our fans could be served.

There was a large backlog of orders as inventory was being moved, but Jason was able to keep all the customers updated, provided discounts, provided status of the orders and when they could expect those products. And to this day, we have an even larger following than we did before that transition. And that could have only been done with the dedication and the support of Jason and his team at Graven Austin and Drake.

– Ken Murray, Sr. Director of Product Distribution & Licensing, The Chosen

Ready to Get Started?

Benefits of Outsourcing Your eCommerce & Shopify Customer Support

Reduced Overhead Costs

Running an in-house customer support team entails substantial expenses, including recruitment, training, salaries, benefits, office space, utilities, and technology infrastructure. Outsourcing customer support with GAD enables ecommerce businesses to access premium customer support without the heavy financial burden.

Flexibility and Scalability

One of the challenges small to medium-sized ecommerce companies face is fluctuating customer support demand. Outsourcing your customer support with GAD provides the flexibility to quickly adjust resources based on real-time requirements.

Experienced, Skilled Agents

GAD brings a pool of experienced professionals who are already well-versed in handling diverse customer issues. Whether it’s technical troubleshooting or industry-specific queries, we have the expertise to deliver quality support efficiently.

24/7 Availability

Offering round-the-clock customer support can strain internal resources and budgets. GAD is equipped to provide 24/7 coverage across different time zones, ensuring customers receive assistance whenever they need it.

Focus on Your Business, Not Customer Service

For ecommerce companies, every minute counts. Outsourcing customer support allows online businesses to concentrate on their core activities, such as product development, marketing, and strategic planning. Do what you do best – let GAD take care of your customer support.

Cost Predictability

GAD offers a predictable cost structure, making budgeting and financial planning easier. With fixed pricing models or clear pay-per-usage arrangements, businesses can better forecast their expenses and allocate resources more effectively.

Access to Technology and Infrastructure

Quality customer support requires advanced technology, including CRM systems, ticketing software, and communication tools. GAD understands these technologies and can help leverage these tools without the hassle of implementation and maintenance.