Call Center Services
Inbound Call Center Order Taking
Inbound Call Center Order Taking, with an Outbound Sales-Oriented Mentality
Whether you require a turn-key order taking service, or just need overflow and after-hours coverage to compliment your in-house center; GAD can provide agents are more than just an order-taker. Our agents are trained to use cross-selling and up-selling techniques to convert the calls at a higher rate.
As always, we pledge to act as a seamless extension of your organization. This requires us to learn a great deal about your brand and produce specific training customized to your needs. This information is then imparted on our agents along with a sense of your corporate culture.
Our agents are trained sales and customer service representatives that will do much more than just answer the phone!
Inbound Capabilities
24/7 Capacity Inbound Call Center for Order Taking
B2B or B2C
Dedicated, Shared, & Hybrid Environments Available
PCI Compliant
Customized Campaigns & Training Models
Custom Reporting
Nearshore and Domestic
Premise-Based and At-Home Workforce
Ready to Get Started?
Telemarketing Resources
Effective Strategies for Audience Growth Using Outbound Telemarketing
In the ever-evolving landscape of marketing and audience engagement, outbound telemarketing remains a powerful tool for reaching and expanding your target audience. While digital channels have gained prominence, telemarketing offers a unique and personal touch that...
GAD Becomes First Organization to Achieve BPA Certified Partner Program Certification
Shelton, CT December 7, 2022 – Graven, Austin, & Drake (GAD), a leading telemarketing services provider, has become the first organization to achieve certification to the BPA Certified Partner Program. As part of the certification process, BPA reviewed the GAD...
The Best Time to Prospect…Is When You Don’t Have To
Prospecting for sales is a process, an ongoing process. Many sales people get caught in a trap of filling the sales pipeline only to watch it dry up at the most inopportune time. Typically, as the pipeline fills we begin to concentrate on closing activities versus...