We have found Graven, Austin, and Drake to be a wonderful partner in helping us gather information from our churches. We used them recently to learn from previous purchasers of our primary curriculum program. The project was very important to us and we chose GAD to contact our customers and get the information we needed. The research was conducted professionally, on time, and within the budget we had provided. The results were extremely helpful to us in our work and decisions were made based on the findings that Graven, Austin, and Drake acquired for us. We plan to use GAD again with future projects and are confident that the work we will get from them will be of the highest quality. Plus they’re good to work with and they know their market!


Graven, Austin and Drake has become a wonderful partner to Fastline as it relates to customer research. It is important to Fastline to understand the needs of our readers so we can communicate those needs to our advertisers. Graven, Austin and Drake has done several customer research projects for Fastline and we find them extremely professional. From writing the script to completion of the project, we find them to be available, patient and helpful. They would create a great script from just questions that we would forward to them. They exceeded our expectations on the number of actual contacts. They talked with us on how we wanted the data to be reported so that we could receive it in a manner in which we could use it for marketing.


As telemarketing expert, I'm often asked for referrals to companies who can handle business development. Graven, Austin, Drake is at the top of my list for several reasons.I've worked directly with them on a number of campaigns and know their significant strengths.

Their account management is stellar. They take great care to thoroughly understand what clients want (and need), and match the right callers to each campaign. GAD provides honest guidance on details such as the number of callers, whether to use autodailers or not, and even when it's time to halt calling.

Their callers are high caliber. GAD's callers successfully handle business development and sales for relatively complex, high-ticket products and services. The callers learn quickly, make a strong consultative call and sale, and show they really care about the prospects and you, the client. This also speaks well of Graven, Austin, Drake's hiring, training, and retention programs.

GAD is very responsive along the way; fine-tuning, providing reports to our specifications, and so on. They are also pleasant to work with -- a nice bonus.

When you hire business development, you want callers who will put your company's best foot forward. You also want a partner. That may be an over-used concept these days, but Graven, Austin, Drake truly fits the bill in all ways.