GAD has become a prominent provider of customer contact solutions within the Publishing industry. Our expertise spans across all genres within publishing from consumer publications to trade magazines and book publishers.

Consumer Publishing:

  • Paid Renewal and New Acquisitionpublishing image
  • Lapsed Expires
  • Donor Renewals
  • Cold Donor
  • Bulk sales to retail markets

Trade Publishing:

  • Controlled Audience Development Re-Qualification
  • Controlled Audience New Acquisition
  • Paid Renewal and New Acquisition
  • Lapsed Expires
  • Lead Generation
  • Data Cleansing
  • Email Validation

Book Publishing:

  • Continuity
  • Cross-Sell & Up-Sell

Our approach to all contacts made is simple: We pledge to be a seamless extension of your organization. In order to do this, we have to learn a great deal about you, your company, your products and your expectations. We also are extremely selective in our hiring and training processes. This selectivity assures that the agents representing your company will be professional, knowledgeable and personable.

BPA logo webDMA logoABC logo

We'd love to partner with you! To obtain a quote, please click on the tab at the top of the page.


Professional, sensitive approach with impact

While they are the livelihood of an organization, we have found that many view their members much like a family.  You need to partner with people that are sensitive to your concerns and will treat your members with the same care that you do.  We have a wealth of experience that equips us to do just that.



GAD has been successful in filling the following needs of Membership organizations:

  • Lapsed Expires
  • Renewal Efforts
  • Converting Annual Subscribers to Lifetime Members
  • Membership Surveys
  • Ancillary Product Sales
  • Data Cleansing
  • Lead Generation

As competition for people's time and recreational dollar increases, we've experienced challenges with member retention. This year, we tried telemarketing for the first time with Graven, Austin & Drake. We started with a small test group and were amazed with the results. We finished the year by calling a larger group of expired members and the results were outstanding.We experienced growth within our membership in a year when horse ownership has declined considerably. Our members were more than happy to renew over the phone and we feel it's due to Graven, Austin & Drake's outstanding customer service.

Prominent Membership Organization located in Texas

We'd love to partner with you! To obtain a quote, please click on the tab at the top of the page.

Religious & Non-Profit

non-profit imageA pioneer in religious
and non-profit marketing

We are proud to say that GAD got its start in direct-to-church sales. We have grown to be one of the most well-known marketing organizations within the religious market. From 1 client and 3 agents to an entire sales floor dedicated to church marketing, we are proud of the expertise we have achieved in this arena.

Since we have gained such success in sales to churches, growing into the Non-Profit sector was natural gravitation for GAD. By mixing our agents natural service-orientation, with the sales skills they've acquired while at GAD, we have been able to help many schools and hospitals achieve a much stronger response from their respective audiences.

I needed a better method for reaching out to past donors, and, when a former colleague contacted me to let me know that he had formed a company to conduct phone solicitations, I agreed to let his company take over our phonathon. I was more than a little nervous about outsourcing this project and insisted that I be permitted to draft the script for his callers. I also plantedĀ names of several close friends in the list that I provided, so that could ask their opinions of how the calls were conducted. The company charged an hourly rate for calling, and all donations came directly from the donors to our hospital. I also retained the right to pull the plug on the campaign at any time. Donations through the phonathon that first year were over $120,000 and tripled our previous phonathon effort.

"We tested Graven Austin Drake for our phonathon effort, and they did a fine job for us raising a considerable amount of money while reducing the cost per dollar to raise funds.

Director of Development, Prominent Children's Hospital



We'd love to partner with you! To obtain a quote, please click on the tab at the top of the page.